ODCE has published a series of consultation documents outlining the procedures it proposes to apply in relation to Customer Service. The documents set out the procedures that the ODCE envisages applying and invites the public to comment on these proposed procedures or to propose alternative approaches that might be applied. The closing date for receipt of any responses is Thursday, 22 October, 2015. Responses to the consultation can be emailed to ODCE at info@odce.ie or posted to the ODCE, 16 Parnell Square, Dublin 1, D01 W5C2.
The documents are:
ODCE Customer Action Plan Draft
ODCE Customer Charter Draft
ODCE Customer Complaints Procedures Draft